Per Diem Case Manager

The Connection Center Per Diem Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Connection Center Case Manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year.

Requirements

• Answers calls for information regarding The Salvation Army’s assistance programs and other community resources.
• Assess needs and identify resources to establish individual case plan.
• Connect qualified candidates with their appropriate partner agency.
• Provide tailored case management and financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Maintain comprehensive case management files and statistics required by funding sources.
• Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.

Benefits

• Sick leave benefit – 1 day per month, 12 sick days per year
• Vacation benefit – 10 vacation days per year
• Pension Plan (after one year of continuous service) with at least 21 hours worked per week