Alabang / Eastwood | Real Time Analyst
MajorelMuntinlupa, Philippines • Quezon City, Philippines
Posted June 20, 2023
Full Time
About the Company
Majorel supports clients all over the world to successfully shape their customer relationships. We create amazing customer experiences that people value and we are proud of.
Job Description
We are a global leader in customer experience (CX) and content services, with a unique expertise in cultural nuance. Our comprehensive global footprint and 60,000+ people means we can deliver flexible solutions for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX, digital consumer engagement, and CX consulting.
Requirements
- Ability to multitask, prioritize and meet deadlines
- Excellent written and verbal communication skills
- Ability to function in a team environment
- Must be available to work rotating schedule including nights and weekends
- Intermediate proficiency with Microsoft Office applications
- Strong analytical skills
- Experience working in dynamic and fast paced operating environment
- Prior experience with Aspect eWFM or other Workforce tool and asset
- Experience in scheduling and/or operations role within a high volume call center environment
Benefits
- Equal employment opportunity
- No benefits specified