Eastwood | Real Time Analyst

We are a global leader in customer experience (CX) and content services, with a comprehensive global footprint in 31 countries across five continents. We design, build, and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our culture of entrepreneurship, combined with our domain expertise in tech-augmented front-to-back-office CX, makes us a unique partner for our clients.

Requirements

• Ability to multitask, prioritize, and meet deadlines
• Excellent written and verbal communication skills
• Ability to function in a team environment
• Must be available to work rotating schedule including nights and weekends
• Intermediate proficiency with Microsoft Office applications, specifically Excel
• Strong analytical skills, understanding complex reporting and data transformations from multiple sources
• Experience working in dynamic and fast-paced operating environment
• Prior experience with Aspect eWFM or other Workforce tool and asset

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development