EASTWOOD | Service Desk Analyst I

Majorel is a global leader in Customer Experience (CX) solutions, providing end-to-end CX services for digital-born and vertical leading brands. The company has a comprehensive global footprint with 60,000+ people and 60 languages. Majorel Philippines Corp. is an equal opportunity employer.

Requirements

• ITIL qualification is preferable but not required
• MCP certification would be desirable
• College/Associates Degree in Information Technology or bachelor's degree in related field
• Minimum of 2 years of experience in a technical support environment or similar role
• Self-motivated achiever who gains satisfaction from providing excellent customer service with proven track record in achieving customer satisfaction and end-user satisfaction
• Excellent and effective communication and presentation skills
• Excellent organizational skills
• Proven problem solving and troubleshooting skills
• Experience in Windows and Apple Operating System and basic AD / GPO management
• Incident Management experience
• Diagnostic and analytical skills for software and general application knowledge
• Basic User & Security Group Active Directory administration
• Strong knowledge of various OS and software
• Sound knowledge of Microsoft Office products
• Ability to multitask
• Language Requirements: Excellent Communication in English or French or German and Spanish
• Physical Demands & Work Environment: Regular sitting, standing, walking, and reaching with hands and arms

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Equal opportunity employer