At Majorel, we measure our success through the successes of our customers. We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Majorel supports clients all over the world to successfully shape their customer relationships.
Requirements
- ITIL qualification is preferable but not essential
- MCP certification would be desirable
- College/Associates Degree or Bachelor’s Degree in related field
- Minimum of 2 years of experience in a technical support environment or similar role
- Self-motivated achiever who gains satisfaction from providing excellent customer service with proven track record in achieving customer satisfaction and end-user satisfaction
- Excellent and effective communication and presentation skills - written, verbal and telephone manner
- Excellent organizational skills
- Proven problem solving and troubleshooting skills, facilitating the efficient and effective identification of problems and application of appropriate solutions.
- Experience in Windows 7 and above Operating System and basic AD / GPO management.
- Incident Management experience – Managing incidents including business expectations and communication
- Diagnostic and analytical skills for software and general application knowledge
- Basic User & Security Group Active Directory administration
- Strong knowledge of various OS and software such as Windows 7, Windows 10, MS Office Suite (Word, Excel, PowerPoint, Visio, Access & Project)
- Sound knowledge of Microsoft Office products and experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
- Basic to intermediate computer abilities with the understanding of terminology and functionality.
- Basic Experience with VOIP applications and working experience, Cisco IPCC, CM, AVAYA or ASPECT
- Experience with network monitoring tools like Solar winds.
- Ability to multitask - Sense of urgency; maintain a positive attitude
- Proactively report actual or suspected vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
Benefits
- Equal Opportunity Employer
- Promotion based on performance
