Clark | Workforce Planning, Scheduling, and RTA Supervisor
MajorelAngeles, Philippines
Posted December 14, 2023
Full Time
About the Company
Majorel Philippines Corp. is a global leader in content services, trust & safety, and customer experience. We are an equal opportunity employer and believe in diversity and inclusion.
Job Description
We are looking for a Workforce Planning, Scheduling, and RTA Supervisor to lead our team of workforce professionals. The successful candidate will be responsible for managing a team of 15-20 Workforce professionals for multiple sites/accounts, coaching, training, and developing innovation solutions. The role requires a strong technical background, project management skills, and ability to drive quality and process improvement.
Requirements
- 7-9 years call center experience
- Minimum 2-4 years managing Workforce Operations in a call center environment
- College Diploma or Bachelor’s degree in Business, Finance, Management, Mathematics, Statistics, Computer Science or a related field
- Strong technical, project management, implementation and process improvement skills
- General business acumen, including reporting and analysis, presentation skills, and organizational abilities
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development