Eastwood | Operations Supervisor - GCF
MajorelQuezon City, Philippines
Posted November 18, 2024
Full Time
About the Company
Majorel, now part of TP, delivers digitally powered business services that enable global brands to streamline operations and enhance customer engagement. The company specializes in customer relationship management, customer service, and advanced automation solutions—including robotic process automation, chatbots, voice assistants, and analytics—to drive sustainable growth. By combining TP’s industry-leading capabilities with Majorel’s expertise, the firm offers end-to-end support that helps clients master change and achieve measurable impact. Majorel’s culture of collaboration and innovation positions it as a trusted partner for organizations seeking to transform customer experiences at scale.
Job Description
We are seeking a highly self-motivated Sales Leader to oversee and supervise a team of advocates, drive a winning Sales Culture, and meet/exceed sales targets and operational KPIs. This role will be responsible for supporting frontline (customer facing) advocates, handling consult calls, escalations, team supervision, and other related duties.
Requirements
- Experience with Microsoft Office products
- Documented evidence of advanced training in coaching or leadership
- Minimum 1 year customer support or service experience for B2B roles required, 6 months customer support or service experience for B2C roles required
- At least 1 year proven track record in leading a team of Sales advocates and familiar with coaching people on sales objections and drive positive outcomes in a sales, retail or marketing environment
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development