Eastwood | Operations Supervisor - SEO

We are looking for a highly self-motivated Sales Leader to oversee and supervise a team of advocates, drive a winning Sales Culture, and meet/exceed sales targets.

Requirements

• Oversee and supervise a team of advocates.
• Attend required training sessions for new information and training updates.
• Drive a winning Sales Culture across the operation.
• Track sales performance in line with required cadence and identify and implement required corrective action plans.
• Present business reviews with Microsoft in line with required cadence, sharing sales performance insights.
• Partner with operational team leads, Trainers, Coaches, and SMEs to capture customer insight from all inbound sales leads, and share with Microsoft.
• Continually review individual sales agent performance by channel to optimize agent performance.
• Identify and manage sales leads through nurture function to further contribute to KPIs.
• Partner with Trainers and Coaches to identify agents who require development and build & implement corrective improvement plans.
• Partner with Trainers and Coaches as well as Microsoft to ensure sales training is delivered effectively across all agents and SMEs.
• Support delivery of sales methodologies into all sales coaching functions.
• Manage delivery of content to appropriate audience through appropriate delivery system.
• Adjust or create content when needed to address appropriate audiences.
• Coordinate with Trainers and Coaches to ensure new content/information is incorporated into Quality measures and Training plans.
• Design and implement agent incentive model (aligned with P4P model and budget) to drive required agent sales behaviour.
• Coordinate with management to ensure timely dissemination of information/process changes to team.
• Ensure Sales teams have access to the content, promotional, product or campaign details needed to be successful in their role.
• Acquire and transfer to the team the knowledge of all tools and associated workflow processes.
• Assist in developing and streamlining procedures.
• Coach, motivate, reward, counsel and assist with disciplinary actions as necessary.
• Assist agents with customer interaction on situations requiring special handling.
• Ensure open flow of communication between agents, supervisors and management.
• Ensure uniform understanding and adherence to policies, procedures and company programs.
• Supervise and monitor agent attendance, performance and productivity.
• Prepare and ensure accuracy of reports.
• Conduct employee briefings and meetings.
• Monitor system performance and initiate actions to correct system problems.
• Conduct agent observation and provide feedback.
• Assist in the development and tracking of employee incentive programs.
• Ensure completion of departmental duties/task in the absence of subordinates/co-workers.
• Perform other duties as assigned.
• Responsible to manage both Direct Sales and Lead Generation motions.
• Identify and manage sales leads through nurture function to further contribute to sales growth and ongoing relationships with customers maintaining positive KPI's.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan