CX Researcher, Digital Venture

Makro PRO is an exciting new digital venture that builds a technology platform to help businesses and sellers. We're looking for a CX Researcher to help us develop a product that our customers love.

Requirements

• Bachelor’s degree in Psychology, sociology, market research or any other related field.
• 1-3 years direct experience in Customer Experience, Customer Insights, or Market research
• Experience in running customer interviews, focus groups and on-field research.
• Excellent analysis skills and ability to work with complex data sets to develop reports and dashboards
• Experience in digital customer experience in a high growth, fast paced environment
• Excellent written and verbal communication skills
• Ability to remain calm under pressure, especially during peak hours or intense situations
• Detailed oriented and work with high accuracy
• Self-motivated, well-organized, flexible and result oriented
• Has an open mind towards new ways of doing things
• Interested in understanding how mind and behaviors influence each other in relation to purchasing decisions
• Aware of cognitive bias

Benefits

• Health Insurance
• Provident Fund
• Year-end bonus
• Gym Facilities
• Attractive Vacations days
• No overtime
• Free car parking space