Cloud Support Technician

As a Cloud Support Technician, you will serve as the primary technical and ticket classification resource for Microsoft 365 and Azure cloud support, owning end-to-end triage, resolution, and escalation management for inbound cloud support tickets.

Requirements

• An associate’s degree in computer science or related field, or 2+ years of technical support experience with Microsoft 365, Azure, or cloud licensing environments preferred.
• 1+ year of customer service experience in a process-oriented environment required.
• Previous experience in a multi-client Managed Services and/or helpdesk environment is strongly preferred.

Benefits

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
• 40 hours of Sick Time per calendar year
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
• Holidays – Managed Solution celebrates 7 paid holidays each year
• Plus, 1 Floating Holiday per Year... and 2 After 5 Years of Service!
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
• Telemedicine options: ‘see’ a medical provider from anywhere, over the phone, 24/7
• $100K Life/AD&D policy provided for all employees, free of charge!
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
• $80/Month Cell Phone + Internet Reimbursement