Customer Support Representative, L2

Managed Solution is looking for a Customer Support Representative, L2, to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment.

Requirements

• An associate’s or bachelor’s degree in computer science or related field
• 3+ years of entry-level troubleshooting experience
• Demonstrated ability to provide outgoing, enthusiastic customer service
• Strong organization and problem-solving skills
• Excellent oral and written English communication skills
• Microsoft or other technical certifications highly desired

Benefits

• PTO
• 401k
• Holidays
• Floating Holiday
• Medical, Dental, Vision
• Telemedicine options
• $100K Life/AD&D policy
• Employee Assistance Program
• $80/Month Cell Phone + Internet Reimbursement