Bilingual Customer Service Assistant - (English - Spanish) Remote

Mangone Law Firm, LLC is a New Jersey-based immigration law firm seeking a Bilingual Customer Service Assistant to handle inbound and outbound calls, manage notifications and reports, and provide timely and professional responses to clients.

Requirements

• Handle inbound and outbound calls, ensuring timely, professional responses.
• Manage notifications, letters, timelines, and reports for client cases.
• Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward.
• Schedule and confirm appointments.
• Use CRM and communication tools to track and manage interactions.

Benefits

• Competitive compensation: base payment per hour (Between $5 to $7 USD per hour worked)
• Ongoing professional development opportunities
• Dynamic and challenging work environment
• Opportunity to make a positive impact on people's lives
• Paid time off after 12 months