Customer Support Junior FR/ENG

Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.

Requirements

• Provide Top-Notch Customer Support via telephone, web-form, email and chat
• Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
• Troubleshoot varying degrees of different problems
• Organize, plan, and prioritize workload, and complete other assigned special projects as needed
• Educate customer on the use of our API and product
• Accurately document and update records in required systems
• Build customer loyalty through exceptional customer service
• Contribute ideas on ways to improve products and services
• Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
• Perform additional duties within the department as needed