Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Requirements
- Provide Top-Notch Customer Support via telephone, web-form, email and chat
- Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
- Troubleshoot varying degrees of different problems
- Organize, plan, and prioritize workload, and complete other assigned special projects as needed
- Educate customer on the use of our API and product
- Accurately document and update records in required systems
- Build customer loyalty through exceptional customer service
- Contribute ideas on ways to improve products and services
- Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
- Perform additional duties within the department as needed