Dedicated IT Support Technician

Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. In this role, you will deliver concierge-level IT support to VIP and Executive-level staff, ensuring the highest standards of service, confidentiality, and responsiveness.

Requirements

• Provide high-touch, ITIL-based support to VIP staff
• Deliver remote and onsite desktop support using secure tools
• Maintain and update service records, ticketing systems, and access administration logs
• Provide technical support for sensitive applications and handle confidential data with integrity and discretion
• Manage access rights and account administration for enterprise applications, databases, and secure systems
• Support collaboration tools and VTC systems such as Microsoft Teams, WebEx, and mobile devices for executive communications
• Supporting all facets of installations, which includes the physical placement of desktop IT equipment
• Work a required shift of 6:00 AM - 2:30 PM as part of a coverage team operating between 6:00 AM and 7:00 PM
• Occasional after hours, on call, and weekend support when required

Benefits

• 401k Matching
• Health Insurance
• Retirement Plan
• Life Insurance
• Paid Time Off