Enterprise IT Support Technician

Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. As an Enterprise IT Support Technician, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment.

Requirements

• Deliver end-to-end incident response and customer support by following ITIL processes
• Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity
• Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration
• Support installation, configuration, relocation, and documentation of desktop IT equipment
• Travel locally between customer buildings and support temporary assignments as required

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance