Service Desk Manager

MANTECH seeks a motivated, career and customer-oriented Service Desk Manager to join our team in Chantilly, VA. The position is onsite and responsible for providing a comprehensive operational overview by ensuring the accuracy of all technical metrics, CDRLs, and QASP measurements.

Requirements

• Daily Operations Leadership
• Workforce & Resource Planning
• Metrics & Performance Optimization
• Strategic Process Development
• Tools & Technology Utilization
• Communications & Quality Assurance
• Customer Satisfaction
• Training & Best Practices
• Personnel Management

Benefits

• None specified