Lead Enterprise Service Desk Technician

Join MANTECH, a trusted partner to the Department of Defense, and shape the future of defense with advanced tech and innovative solutions. As a Lead Enterprise Service Desk Technician, you'll provide advanced technical support, troubleshoot complex issues, and mentor junior team members.

Requirements

• Serve as the primary point of contact for advanced technical troubleshooting via phone, email, and in-person support
• Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows
• Collaborate with stakeholders to ensure systems are fully functional and meet performance and security requirements
• Create, update, maintain, and interpret technical documentation and knowledge base articles
• Provide advanced technical support, troubleshooting complex hardware, software, and network issues
• Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams
• Mentor and support junior team members, sharing expertise and best practices

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan