Senior Enterprise Service Desk Technician

Join MANTECH as a Senior Enterprise Service Desk Technician in Doral, FL, to provide advanced technical support and troubleshooting, utilizing tools like Active Directory, Microsoft 365, and ITSM platforms.

Requirements

• Serve as the primary point of contact for advanced technical troubleshooting via phone, email, and in-person support
• Collaborate with stakeholders to ensure systems are fully functional and meet performance and security requirements
• Create, update, maintain, and interpret technical documentation and knowledge base articles
• Provide advanced technical support, troubleshooting complex hardware, software, and network issues
• Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams
• Mentor and support junior team members, sharing expertise and best practices

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Holidays
• Paid Vacation Time