Senior Enterprise Service Desk Technician

Join MANTECH and contribute to safeguarding the nation through advanced tech and innovative solutions. As a Senior Enterprise Service Desk Technician, you will serve as the primary point of contact for advanced technical troubleshooting and resolve customer issues.

Requirements

• Serve as the primary point of contact for advanced technical troubleshooting via phone, email, and in-person support.
• Collaborate with stakeholders to ensure systems are fully functional and meet performance and security requirements.
• Create, update, maintain, and interpret technical documentation and knowledge base articles.
• Mentor and support junior team members, sharing expertise and best practices.

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Life insurance