Customer Experience Specialist - Menopause
MANUALLondon, England, United Kingdom
Posted June 27, 2025
24000 - 30000 GBP year
Full Time
About the Company
Menopause Care was founded by Dr Naomi Potter, Co-author of Menopausing with Davina McCall which won the British Book Award Prize last year. Manual and Menopause Care joined forces earlier this year with a vision to provide the best menopause treatment and support for women in the UK and beyond.
Job Description
We’re looking for a customer experience specialist to join our female health team. We’re expanding a service which supports women through perimenopause, and menopause. We want to provide the best service to women going through this journey - and we need proactive individuals ready to support patients on all aspects outside of their clinical appointments.
Requirements
- Being the voice of Menopause Care, helping guide women through their journey with compassion and understanding
- Taking a nimble approach to problem solving, ready to help patients with a variety of questions when they get in touch
- Working collaboratively within patient experience and the broader Menopause Care team to provide comprehensive service to our patients and unblock any potential barriers patients may face
- Creating and improving processes that allow us to help patients in the most effective way possible
Benefits
- 25 days holiday, plus bank holidays
- Hybrid role based in London Bridge 3 days a week with lunch once a week
- Private medical insurance
- ÂŁ400 annual Learning & Development budget
- Gym & Wellness benefit with Wellhub
- Annual company retreat
- Cycle to work scheme
- Electric car scheme
- Healthy snacks & drinks in the office
