We’re hiring a Client Success Manager to join our Direct Partnerships team, which supports Maple’s B2B programs where organizations offer Maple as a healthcare benefit to their employees or members. The role involves managing and growing a portfolio of strategic client partnerships, serving as the primary point of contact and trusted advisor for your accounts. You’ll work closely with the Manager, Direct Partnerships, and cross-functional teams to align client needs with Maple’s offerings.
Requirements
- 5+ years of experience in a client success, account management, or client-facing role, with responsibility for managing long-term client relationships.
- Experience managing Enterprise or complex client accounts with multiple stakeholders.
- Demonstrated ability to drive retention and revenue growth through upselling, cross-selling, or expansion initiatives.
- Strong project management and organizational skills, with experience leading cross-functional initiatives.
- Comfortable using data to track performance, identify trends, and inform decisions.
- Excellent communication and presentation skills, with the ability to engage senior stakeholders.
- Ability to manage multiple priorities independently in a fast-paced environment.
- Strong problem-solving skills and a sense of ownership in delivering outcomes.
- Experience in SaaS, healthcare, digital health, or client-centric technology environments is considered an asset.
- Experience with CRM tools (Salesforce preferred) and data tools (e.g., Looker) is an asset.
Benefits
- Competitive benefits package: Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Health spending account: Extra funds for wellness essentials like eyeglasses, therapy, and more.
- Maple access: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
- Flex benefits budget: An annual flex budget to support your growth and well-being.
- Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
- Destination5: Work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: Invest in your future with our group retirement savings plan.
