Client Success Manager (Hybrid-Calgary/Toronto) or (Remote- US)

ClearGov is seeking a Client Success Manager to support the needs and requests of civic and school district clients. The ideal candidate will have a passion for learning, a kind heart, a positive attitude, and a great sense of humor.

Requirements

• Strategically manage a portfolio of ~125 municipal clients, driving continuous value, retention, and long-term success
• Serve as a trusted advisor on best practices across the Budget Cycle Management suite, ensuring clients maximize product impact
• Demonstrate deep expertise in municipal finance, staying current on regulatory requirements across assigned states
• Build and maintain strong client partnerships through high engagement, proactive communication, and product adoption strategies
• Lead annual account planning and performance reviews to align on goals, outcomes, and expansion opportunities
• Partner cross-functionally with ClearGov teams to resolve client needs and deliver seamless support
• Drive subscription renewals and identify cross-sell opportunities in collaboration with the Sales team
• Develop client success stories, including references, testimonials, and case studies to support marketing and sales efforts
• Maintain accurate internal records, logging communications and updating client data to ensure visibility and continuity

Benefits

• Competitive Salary
• Quality Medical, Dental, and Vision Insurance Plans
• Life Insurance
• RRSP Plan
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday ‘Dimming of the Lights’ (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus