IT Service Desk Analyst
Maples GroupLeeds, England, United Kingdom
Posted May 1, 2026
Full Time
About the Company
The Maples Group is a standard bearer in financial and legal services, trusted by many of the world's largest hedge fund managers, private equity firms and international corporations.
Job Description
The Maples Group is seeking an IT Service Desk Analyst to support the global support queue and provide phone assistance to Maples Group personnel, helping to facilitate business activities with minimal interruption.
Requirements
- At least 2 years' experience working on a Service Desk, ideally in a professional services or a busy MSP environment
- Relevant IT Degree beneficial but not essential
- Experience with an ITSM ticketing system (ideally ServiceNow or similar)
- iManage or similar document management systems
- PC/Infrastructure Hardware & Software
- Experience troubleshooting and supporting business applications and O/S
- Experience supporting MS Office 365, Citrix and Windows 10/11
- Experience supporting mobile devices, ideally Apple, Citrix and VPN environments
- Good understanding with the fundamental principles of ITIL
- Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills
- Exceptional written and oral communication skills
- Experience working in a team orientated, collaborative environment
- Ability to work on own initiative and under pressure
- Excellent problem management and troubleshooting skills
- Flexibility and adaptability key to this role
- Can do attitude and positive approach to work
- Capable of multitasking and an experienced problem solver, able to think laterally about issues
Benefits
- Comprehensive health coverage
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Sports clubs and social events
