Mandarin Speaking Customer Support Executive (Project Based)

MarTrust is seeking a Mandarin Speaking Customer Support Executive to provide effective support across operational and commercial processes, ensuring customer satisfaction and delivering high-quality service within the Payments and Financial Services sector.

Requirements

• Proficiency in the Mandarin language (business-level to advanced)
• Bachelor's degree in economics, management, and other finance-related courses
• Knowledge of SWIFT and SEPA settlements
• 1 year of experience within customer support
• Maritime/shipping experience is an advantage
• Knowledge of Intercom, Monday.com, and MS Office is an advantage
• Understanding of the payment and financial service industry
• Strong analytical, problem-solving, and organizational skills
• Ability to collaborate in a team-based environment across functional disciplines and lines of business

Benefits

• Competitive Salary and Bonus
• Inclusive Onboarding Experience
• Marcura Wellness Zone
• Global Opportunities
• Diverse, Supportive Work Culture