Senior Operations Analyst

The Operations Analyst will be part of a small and important team who work with key stakeholders across Wholesale underwriting, Claims, IT, Change and Data to deliver a process improvement framework for strategic change and identify opportunities for incremental improvements within existing processes.

Requirements

• Working experience in automation capabilities, including AI agents, Copilot or other emerging applications
• Experience in process optimization, with a focus on identifying improvement opportunities and delivering solutions
• Interest in data and reporting methodology including Power BI dashboards
• A strong ability to build relationships and communicate clearly to both technical and non-technical audiences, with the ability to influence a variety of stakeholders
• Experience or qualifications in Lean Six Sigma methodologies would be beneficial but not essential
• Delivery focused with a hands-on approach, with high energy levels and self-motivation
• Experience with or interest in Microsoft Power Apps (Power BI, Power Automate), Alteryx, or similar tools would be beneficial but not essential
• Experience within Insurance, in particular the London Market, would be useful but not essential

Benefits

• Up to 16% company pension scheme
• Private medical and dental cover
• Menopause plan
• Emergency care benefit (children/Pets/dependants)
• Income protection
• Life assurance
• Electric car scheme
• Travel insurance