Client Experience Manager
Market My MarketCharlotte, North Carolina, United States
Posted February 4, 2026
65000 - 75000 USD
Full Time
About the Company
Market My Market is a digital marketing agency specializing in small to medium-sized medical offices, dental offices, and law firms. We offer comprehensive services including web design, SEO, search marketing, content generation, and social media management, with a focus on personal injury, family, criminal defense, and employment law. What sets us apart is our commitment to empowering entrepreneurial professionals through local business development.
Job Description
We are seeking a Client Experience Manager to serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long-term client relationships.
Requirements
- 3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
- Proven track record of managing client relationships and driving client retention
- Experience with organic SEO strategy development and execution
- Strong understanding of Google Business Profile optimization and local search marketing
- Experience analyzing SEO performance data and communicating insights to clients
- Excellent verbal and written communication skills
- Ability to build trust and rapport with clients quickly
- Problem-solving skills and ability to navigate challenging client conversations
- Strong organizational skills to manage multiple accounts simultaneously
- Experience in the legal, medical, or dental industries is a plus
- Spanish language proficiency strongly preferred
- Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software
Benefits
- PTO: 2.25 weeks per year
- Health insurance benefits
- 401(k) plan (after 1 year of employment)
