Senior Associate, Client Services

MarketAxess is seeking a Senior Associate, Client Services to provide elevated, specialist first-line support for its RFQ-Hub business line, supporting a global client base. The role involves handling time-sensitive trading issues, client inquiries, and product expertise, with a focus on accuracy, timeliness, and client confidence.

Requirements

• 4+ years of experience in a client-facing role within financial services
• Experience supporting clients in a financial markets or trading environment
• Exposure to Equity Derivatives and/or OTC markets, with understanding of RFQs, execution workflows, cancels, and amends
• Experience triaging and interpreting FIX messages or equivalent protocol-level data
• Strong product and technical aptitude, with the ability to understand platform behaviour and system interactions
• Experience using Salesforce or similar CRM/case management platforms
• Confident, clear client-facing communication skills, particularly when explaining complex or technical issues
• Proven ability to collaborate effectively with Business, Technology, and Operations teams
• Ability to incorporate AI into daily workflows; passion for ethical adoption of AI practices

Benefits

• 25 days annual leave entitlement plus 2 charity days
• Free food (lunch, breakfast cereals, office snacks, and drinks)
• Private medical insurance (PMI) for family
• Cash Plan
• Health screenings
• Dental cover
• 6X life assurance
• Critical illness cover
• Income protection
• Pension
• Car leasing (Tusker electronic cars)
• Reimbursement for wellness stipend
• Interest-free season ticket loan
• Share Incentive plan
• Tuition Assistance and Professional Training (on-demand learning, boot camps, and conferences)
• Generous Parental Leave
• Relocation Assistance (UK only)