Guest Experience Expert (Receptionist) - Protea Hotel by Marriott OR Tambo Airport

As a Guest Experience Expert (Receptionist) at Protea Hotel by Marriott OR Tambo Airport, you will be responsible for delivering exceptional guest experiences through proactive service, maintaining a safe and welcoming environment, and ensuring seamless transactions and interactions. Your tasks will include processing guest check-ins and check-outs, handling guest requests and issues, managing cash and credit transactions, and maintaining accurate records and reports. You will also be expected to provide excellent customer service, work effectively in a team, and maintain a professional demeanor at all times.

Requirements

• Actively listen and respond positively to guest questions, concerns, and requests
• Address guests' service needs in a professional, positive, and timely manner
• Anticipate guests' service needs and act on them whenever possible
• Process all payment types such as room charges, cash, checks, debit, or credit
• Run daily reports, identify any special requests, and check reports for accuracy

Benefits

• Competitive salary
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs