Remote Technical Support

Mashgin powers the world's best checkout experience for over 40 million users. We're a remote, early career position on our Support Team where you will be responsible for becoming a product expert on Mashgin's offerings, and handling customer support tickets and calls from our clients all over the world.

Requirements

• Diagnosing and troubleshooting technical issues remotely
• Taking charge of customer issues from beginning to end
• Responding to customer escalations and inquiries related to Mashgin's hardware and software
• Maintaining a subject-matter expert level of knowledge of deployment systems and software
• Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
• Reviewing and resolving issues by utilizing support documents
• Occasionally traveling the country to help deploy and launch new locations and help customers

Benefits

• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Competitive salary in a small, rapidly scaling company