Customer Care Lead
Mason CompaniesWisconsin, United States
Posted April 3, 2026
Full Time
About the Company
Mason Companies, Inc. is a family‑owned retail enterprise that began in 1904 selling logging boots to Wisconsin lumbermen and has grown into one of the world’s largest footwear catalogers. The company operates a diversified portfolio of five brands—ShoeMall, Stoneberry, Masseys, Mason Easy‑Pay, and Maryland Square—offering footwear, apparel, and general merchandise through e‑commerce and mail‑order catalogs nationwide. Its core focus lies in delivering high‑quality products with convenient financing options while maintaining a strong e‑commerce presence. Distinctively, Mason Companies blends a century‑old heritage with a culture of mutual respect for employees, customers, and partners, positioning it as a trusted, customer‑centric retailer in the competitive footwear and apparel market.
Job Description
Lead the customer care team to deliver outstanding support and build lasting customer relationships. Provide support to supervisors, guide the team, and ensure service standards are met.
Requirements
- High school diploma or equivalent
- 2 years of solid customer service experience
- 2 years of leadership and team management experience
Benefits
- PTO
- Paid holidays
- Health package
- Vision package
- Dental package
- Discounts on brands and products
