Customer Care Specialist - Onsite
Mason CompaniesWisconsin, United States
Posted March 25, 2026
38000 - 38000 USD
Full Time
About the Company
Mason Companies, Inc. is a family‑owned retail enterprise that began in 1904 selling logging boots to Wisconsin lumbermen and has grown into one of the world’s largest footwear catalogers. The company operates a diversified portfolio of five brands—ShoeMall, Stoneberry, Masseys, Mason Easy‑Pay, and Maryland Square—offering footwear, apparel, and general merchandise through e‑commerce and mail‑order catalogs nationwide. Its core focus lies in delivering high‑quality products with convenient financing options while maintaining a strong e‑commerce presence. Distinctively, Mason Companies blends a century‑old heritage with a culture of mutual respect for employees, customers, and partners, positioning it as a trusted, customer‑centric retailer in the competitive footwear and apparel market.
Job Description
As a Customer Care Specialist, you will be responsible for entering mail orders, processing return paperwork, handling escalated customer inquiries, resolving complex issues, and providing support across multiple communication channels.
Requirements
- Data Entry
- Escalation Handling
- Complex Issue Resolution
- Customer Engagement
- Product Knowledge
- Documentation
- Team Collaboration
- Performance Metrics
Benefits
- PTO
- Paid Holidays
- Health, Vision, and Dental Package
- 35% off Brands and Products
- $19/hour with Potential for Annual Increase
