Guest Services Associate
Mass Convention Center AuthorityBoston, Massachusetts, United States
Posted April 18, 2025
0 - 18.19 USD hour
Full Time
About the Company
The Massachusetts Convention Center Authority (MassCCA) owns and manages a portfolio of premier event venues across Massachusetts, including the Boston Convention & Exhibition Center, the John B. Hynes Veterans Memorial Convention Center, and the MassMutual Center in Springfield. The Authority focuses on delivering comprehensive event solutions—ranging from event management and technology to hospitality services—to attract conventions, trade shows, and other large‑scale gatherings. By leveraging its world‑class facilities, MassCCA drives significant regional economic activity and maximizes investment returns for residents and businesses throughout the Commonwealth. The organization’s commitment to excellence and community impact sets it apart as a leading catalyst for business growth and cultural engagement in the state.
Job Description
The Guest Services Associate is responsible for providing excellent customer service by assisting visitors, clients, and exhibitors during events. This role includes greeting guests, responding to inquiries, and sharing information about MCCA facilities, events, and local recommendations.
Requirements
- Ensure all visitors, clients, and exhibitors feel welcomed, valued, and supported through courteous, timely, and professional interactions
- Respond promptly to all questions from visitors, clients, contractors, and other MCCA departments, ensuring they receive accurate information and directions
- Use iPads and mobile devices to access and share relevant information about MCCA facilities, directions, and events with visitors
- Coordinate with MCCA staff via cell phone and other communication channels to address any issues or concerns that arise
- Provide on-the-ground support during events, ensuring visitors and exhibitors have access to necessary information, resources, and guidance
- Actively promote an inclusive workplace environment that values and allows all individuals to feel welcome, supported, and able to contribute to the fullest potential
- Perform other work-related duties as directed by manager/supervisor