Service Desk Intern

The EOTSS Service Desk Team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests. The Service Desk Intern will learn what it is like to be part of day-to-day operations, observe and participate in telephone calls, and advance technical services work.

Requirements

• Answer incoming calls professionally and courteously within the specified timeframes and create tickets accordingly.
• Record, troubleshoot, and track incidents and requests received either through phone, email, or work management system for all tier 1 calls.
• Perform all tier 1 level triage and support as detailed in the Knowledge Base documentation.
• Provide a central contact point for fast and effective problem diagnosis, determination and resolution.
• Escalate customer hardware and software problems effectively to Tier 2 or 3 teams within timeframes outlined in Service Level Agreements.

Benefits

• Generous Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan