AP Financial Crime - Service Management Reliability Engineer role at Mastercard in Singapore, responsible for ensuring high-quality services to FCS Services customers and stakeholders.
Requirements
- 3+ years of experience in a Service/Operational Management background
- Understanding of the Financial Services Industry
- Proven communication skills
- Self starter, pro-active attitude with very high personal motivation
- Ability to manage to SLTs and KPIs in a highly effective manner
- Good organisational skills and high level of service focus
- Ability to influence and manage virtual teams effectively
- Experience of structured decision making
- Ability to multi task and work under pressure with minimal supervision
- Adaptable to an environment of change
- In depth knowledge of business services and the systems used to deliver them within similar market sector globally
- Thorough understanding of operational service delivery of service processes and procedures (good working knowledge of ITIL).