AP Financial Crime - Service Management Reliability Engineer

AP Financial Crime - Service Management Reliability Engineer role at Mastercard in Singapore, responsible for ensuring high-quality services to FCS Services customers and stakeholders.

Requirements

• 3+ years of experience in a Service/Operational Management background
• Understanding of the Financial Services Industry
• Proven communication skills
• Self starter, pro-active attitude with very high personal motivation
• Ability to manage to SLTs and KPIs in a highly effective manner
• Good organisational skills and high level of service focus
• Ability to influence and manage virtual teams effectively
• Experience of structured decision making
• Ability to multi task and work under pressure with minimal supervision
• Adaptable to an environment of change
• In depth knowledge of business services and the systems used to deliver them within similar market sector globally
• Thorough understanding of operational service delivery of service processes and procedures (good working knowledge of ITIL).