ITSM Service Management Engineer

ITSM Service Management Engineer responsible for supporting and maturing IT Service Management practices across ONE, operating in a hybrid capacity—both technical and process‐focused—ensuring consistency, quality, and performance of ITSM processes.

Requirements

• 2–5+ years of experience in IT Service Management, technical operations, or related fields
• Working knowledge of ITIL frameworks and ITSM best practices
• Experience with ITSM platforms (Remedy, Jira Service Management, BMC, or equivalent)
• Exposure to dashboards, analytics, or data visualization tools (DOMO or Power BI experience preferred)
• Strong organizational skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Analytical mindset with the ability to identify trends, root causes, and optimization opportunities
• Ability to operate effectively in hybrid environments spanning cloud and on‐premises systems