Manager, Customer Success

Mastercard is seeking a Regional Customer Success Manager to support the development and delivery of strategic priorities within the region. The Manager will focus on ensuring priority customers and segments experience positive change through more effective use of Services network products.

Requirements

• Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization
• Identify optimization opportunities for customers to drive customer value and enhanced strategic goals
• Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products
• Develop training materials, thought leadership, and customer-facing playbooks
• Translate complex technical capabilities into effective solutions that address customer needs
• Gather and report customer feedback on product gaps and pain points

Benefits

• Opportunity to work with a diverse and high-performing team
• Focus on development at the individual and team level
• Inclusive culture
• Competitive salary and benefits package
• Professional growth and career advancement opportunities