Senior Specialist, Customer Success

The Senior Specialist, Customer Success role is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.

Requirements

• Experience managing clients or internal stakeholders
• Logical, structured thinking, and affinity for numerical analysis
• Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management)
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
• Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
• Experience in identifying 'next opportunity' for customers to further enhance the strength and value of the partnership for both parties
• Experience in creative thinking and development of innovative solutions to complex customer challenges
• English and Bahasa Indonesia are required

Benefits

• Retirement Plan
• Visa Sponsorship