Senior Specialist, Customer Success

Mastercard is seeking a Senior Specialist, Customer Success to support the development and delivery of strategic priorities within the region, ensuring priority customers experience positive change through more effective use of Services network products.

Requirements

• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
• Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
• Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
• Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
• Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan