Senior Specialist, Customer Success

Mastercard is seeking a Senior Specialist, Customer Success to join their Services team. The role involves developing and delivering strategic priorities, supporting acquirers and processors, and optimizing digital payment experiences. The ideal candidate will have experience in payments, particularly with acquirers and/or merchants, and be proficient in analyzing customer metrics and leveraging data to drive customer success initiatives.

Requirements

• Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
• Successful track record of identifying ‘next opportunity’ for customers to further enhance the strength and value of the partnership for both parties
• Experience in creative thinking and development of innovative solutions to complex customer challenges

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development