Manager, Site Operations

Material Bank is seeking a Site Operations Manager to lead the end-to-end operations of the Material Bank platform, ensuring users have seamless experiences. The role requires a high sense of ownership, attention to detail, and passion for building reliable systems. The ideal candidate will bring 5+ years of experience in site operations, platform operations, or a related technical function, with direct people management experience.

Requirements

• Lead and manage the global site operations team
• Ensure site merchandising features are supported and executed with precision
• Monitor site performance continuously, ensuring issues are identified, escalated, and resolved within SLA
• Ensure site backend connections and dependent systems are running reliably and meeting defined service levels
• Drive process optimization across all operational functions, delivering measurable improvements on a recurring basis
• Serve as a cross-functional partner to Product, Search, and Brand Services, ensuring operational readiness for platform changes
• Navigate complex client-facing situations with professionalism and a solutions-first mindset
• Build scalable operating structures and develop a high-performing, focused team over time

Benefits

• Flexible PTO
• Sick Days
• Paid National Holidays
• Health Benefits
• 401(k) eligible after 90 days
• Giving Back
• Growth Opportunities
• Flexible Work Schedules