Customer Service Representative

Customer Service Representative to provide top-notch service to customers over the phone, email, and text, with a focus on retention, upselling, and goal achievement.

Requirements

• 1+ year of Customer Service experience (phone-based)
• Effective verbal communication skills with a talent for de-escalation and empathy
• Tenacity and persuasiveness to save customers from cancellation
• Ability to multitask and listen/respond to customers while using a computer
• Passion to convey the value of the Matic message clearly

Benefits

• Competitive base hourly rate of $19.23 to $20.19
• Unlimited Paid Time Off
• Company covered Health, Dental & Vision insurance
• 401(k) Retirement Plan
• Continuing education, licensing and professional development paid for by Matic
• Career advancement with internal promotion and growth opportunities
• Team culture with frequent events and modern office environment