Senior Customer Service Representative

We're looking for a Senior Customer Service Representative to provide top-notch service to our customers, answer questions, resolve concerns, and retain their business.

Requirements

• 1+ year of Customer Service experience (phone-based)
• Effective verbal communication skills with a talent for de-escalation and empathy
• Tenacity and persuasiveness—you must be comfortable attempting to'save' a customer who wants to cancel
• Ability to multitask: listening and responding to the customer while using a computer to research and enter information
• Passion that can convey the value of our Matic message clearly

Benefits

• Competitive base hourly rate of $19.23 to $20.19
• Unlimited Paid Time Off
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution
• 401(k) Retirement Plan
• Continuing education, licensing and professional development paid for by Matic
• Career advancement - we have a culture that focuses on internal promotion and career growth
• A TRUE team culture - One team, one dream