Team Manager - Consumer Contact Centre
MaxisSubang Jaya City Council, Selangor, Malaysia
Posted April 14, 2026
Full Time
About the Company
We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and a simple experience. We deeply believe that the key element to our success has always been our people. To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance and possibilities to embody our culture values. We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers. Maxis Broadband Sdn Bhd: 199201002549 [234053-D]
Job Description
We are looking for a Team Manager for our Consumer Contact Centre to lead and motivate a team of customer service representatives, achieve service level agreements, and ensure high levels of customer satisfaction.
Requirements
- Lead, coach, and develop a team of Consumer Contact Centre agents
- Monitor team performance against key performance indicators (KPIs)
- Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for team members
- Implement and enforce company policies, procedures, and quality standards within the team
- Analyze contact centre data and trends to identify areas for improvement and propose solutions
- Collaborate with other departments to ensure seamless customer journeys and efficient operations
- Contribute to the continuous improvement of contact centre processes and customer service strategies
- Manage team schedules, attendance, and adherence to company guidelines
