Team Leader - Customer Service
SummitNext Technologies Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
Posted March 31, 2026
66000 - 66000 MYR
Full Time
About the Company
SummitNext Technologies Sdn Bhd specializes in delivering cost‑effective, globally dispersed remote teams that help organizations accelerate growth. The company offers a broad portfolio of services—including BPO, omni‑channel customer support, customer experience, robotics, e‑commerce, logistics, retail, IT services, and even e‑sports—tailored to the exact needs of businesses of any size. By integrating teams in India, the Philippines, and Malaysia, SummitNext provides seamless operations that are locally managed yet tightly aligned with clients’ objectives, ensuring high service standards and true partnership. Their deep industry expertise and commitment to bespoke solutions set a new benchmark for outsourced talent management and innovation.
Job Description
We are seeking a Team Leader to provide unrivalled support to our clients in the Fintech industry, overseeing operations management and team management.
Requirements
- Minimum 2 years of experience as Team Leader in a contact centre environment
- Supervise, train, coach & motivate a team
- Coaching skills, leadership and mentoring, ability to do business presentations, and People Management
- Critical and analytical thinker
- Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers
Benefits
- Maternity leave
- Opportunities for promotion
- Professional development