Team Leader (Customer Service)
SummitNext Technologies Sdn BhdKuala Lumpur, Malaysia
Posted April 2, 2026
Full Time
About the Company
SummitNext Technologies Sdn Bhd specializes in delivering cost‑effective, globally dispersed remote teams that help organizations accelerate growth. The company offers a broad portfolio of services—including BPO, omni‑channel customer support, customer experience, robotics, e‑commerce, logistics, retail, IT services, and even e‑sports—tailored to the exact needs of businesses of any size. By integrating teams in India, the Philippines, and Malaysia, SummitNext provides seamless operations that are locally managed yet tightly aligned with clients’ objectives, ensuring high service standards and true partnership. Their deep industry expertise and commitment to bespoke solutions set a new benchmark for outsourced talent management and innovation.
Job Description
We are seeking a motivated Customer Service Team Leader with experience in financial services to lead and inspire a high-performing customer service team.
Requirements
- Proven experience in customer service leadership, preferably in financial services.
- Strong communication skills in English and Malay.
- Ability to lead, mentor, and motivate a team effectively.
- Excellent problem-solving, organizational, and interpersonal skills.
- Detail-oriented and results-driven with a service-oriented mindset.
Benefits
- Competitive salary up to RM5,000.
- Opportunities for career growth and professional development.
- Collaborative and supportive work culture.