Senior Technical Onboarding Manager

At maxRTE, we believe every patient deserves access to care without financial barriers and that providers should be equipped to deliver that care without absorbing unnecessary financial loss. We are growing quickly and are hiring a Client Onboarding Manager to partner with healthcare organizations nationwide, guiding them through implementation, driving early value realization, and setting the foundation for long-term success.

Requirements

• Bachelor's degree in business, healthcare, or a related field
• 4+ years of experience in onboarding, customer success, account management, consulting, or a similar client-facing role (SaaS or healthcare preferred)
• Experience navigating complex healthcare software integrations (e.g., Epic or other EHR systems)
• Ability to configure complex client setups (e.g., APIs and SFTPs) without the support of a technical consultant
• Strong ability to quickly understand provider workflows and the broader insurance ecosystem
• Excellent communicator, able to translate complex concepts for both technical and non-technical audiences
• Data-driven mindset with the ability to translate insights into actionable strategies
• Comfortable managing technical implementations and client-facing documentation
• Thrive in fast-paced, ambiguous environments and bring a high level of ownership and initiative

Benefits

• Competitive salary + bonus
• Other perks & stipends for remote working
• Team bonding and 2x annual off-site events
• Unlimited paid time off
• Dental, Vision, Health and Life Insurance