IT Analyst

This position is responsible for computer hardware and software installation and maintenance, Ethernet networking connectivity and troubleshooting, Active Directory support, MS office, Exchange, VOIP, Mobile device support and Helpdesk support.

Requirements

• Customer Service: Resolve end user issues and requests in a timely manner;
• Troubleshooting: Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications);
• Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment;
• Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc.;
• Mobile device management and provisioning knowledge;
• Publish support documentation to assist staff with requests for information & provide staff training if required;
• Discuss, diagnose, and correct hardware/software/networking problems with end users;
• Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software;
• Ability to present and deliver IT training material;
• Comfortable supporting Executive Leadership and Board Members;

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan