IT Support Analyst I

The IT Support Analyst I will help end-users resolve issues with computer hardware or software. The position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.

Requirements

• User Support via phone, chat and internal ticketing system
• Data Management
• Client & Customer Management (Internal)
• Administration
• Faults Diagnosis and Correction
• Knowledge Management System
• Operational Compliance
• Work Scheduling and Allocation

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Medical, Dental, & Vision Insurance
• Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Career Growth Opportunities