IT Support Technician I

The IT Support Technician I will help end-users resolve issues with computer hardware or software, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.

Requirements

• Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
• Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
• Support in providing initial fault isolation.
• Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.
• Categorizing equipment into separate groups, processing equipment orders for shipping, following detailed procedures.
• Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.
• Carry out simple knowledge management tasks by following established procedures in order to support others.
• Work according to an assigned schedule.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth