Benefits Navigator
Mazzoni CenterPhiladelphia, Pennsylvania, United States
Posted March 18, 2026
Full Time
About the Company
Mazzoni Center, originally founded as the Lavender Health Project in 1979, has evolved into a comprehensive provider of LGBTQ health and legal services, offering everything from primary care and gender‑affirming treatment to HIV/AIDS prevention and counseling. With a volunteer‑rooted history that began amid a pandemic and the AIDS crisis, the center has continually adapted to meet the evolving needs of the LGBTQ community, ensuring competent, respectful, and culturally competent care. Its multidisciplinary approach—combining medical case management, legal advocacy, and recovery support—creates a seamless continuum of care that distinguishes it as a leader in LGBTQ health. Mazzoni Center’s inclusive, community‑driven culture attracts professionals who value collaboration, empathy, and lifelong learning in a mission‑focused environment.
Job Description
The Benefits Navigator position is responsible for raising awareness of affordable insurance options and providing eligibility and enrollment assistance to uninsured patients of Mazzoni Center.
Requirements
- Assess uninsured patients' potential eligibility for Pennsylvania Medicaid, CHIP and/or affordable insurance coverage, complete Medicaid applications, and complete applications on the affordable insurance exchange (Pennie) where applicable.
- Assess patients' potential eligibility for other benefits (LIHEAP, SNAP, etc.) and offer help obtaining them.
- Collect necessary documentation for benefit enrollments and update collected insurance information in the EMR.
- Assist patients receiving an insurance plan for their specific needs and to receive optimal coverage.
- Review explanation of benefits (EOB) with patients to clarify insurance coverage and financial obligations.
- Assist patients in understanding medical bills, including out-of-pocket costs, copayments, deductibles, and coinsurance.
- Provide guidance on insurance claims, appeals, and reimbursement processes.
- Collaborate with healthcare providers and internal departments to resolve financial issues and ensure a seamless patient experience.
- Facilitate warm hand-offs to internal and external services, including social workers and community resources.
- Maintain accurate and confidential patient records.
- Stay updated on changes in healthcare laws, regulations, and insurance policies.
